HOW CAN I PAY FOR MY ORDER?
WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER?
CAN I MAKE CHANGES TO MY ORDER?
CAN I CANCEL MY ORDER?
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM
CAN I EXCHANGE AN ITEM?
Unfortunately, we do not accept exchange. You can return your items to us and place a new order to receive the same item or another style. Please return your item(s) to us following this procedure:
– Re-package the item(s) in its original packaging or in a secure package with labels and tags still attached.
– Put PRETTYWHENEVER’s address on the package, our address is located on our packaging slips and labels.
– Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
– Keep your certificate of postage safe as you will need this as your proof of return.